Refund Policy

At Meril Endosurgery, we strive to ensure that your orders are delivered to your
satisfaction. However, in the rare event that your order is unsatisfactory, we are happy
to accept returns for orders, if:

you've received an item(s) that does not match your order
the item(s) were damaged in transit (acceptance of delivery of such order to be refused at doorstep)
shipment of short quantity
the item is already expired
when product is received with remaining expiry period of less than 6 months from date of dispatch unless already confirmed and agreed by the customer

Note: If you notice the package is damaged at the time of delivery, please do not
accept the order. If you could not check that the order is damaged at the time of
delivery, raise a return request within 48-72 hours of delivery by calling us at
+91 9512011234 and email us at [email protected].
Replacement for the damaged item (s) is subject to availability in stock.
In absence of a replacement, a refund will be issued as per the timelines
followed by Meril Endo Surgery.

RETURNS ARE SUBJECT TO THE FOLLOWING CONDITIONS

Items being returned should only be in their original manufacturer's packaging i.e. with labels, bar-code.
Only full box as invoiced in original can be returned. Loose foils or sachets cannot be returned
Batch number of the product being returned should match as mentioned on the sales invoice.
Original sales invoice has to be returned for processing returns and refunds.
Maximum liability is restricted to the original invoice value of product returned

WE DO NOT ACCEPT RETURNS IN FOLLOWING SCENARIOS

Opened packages cannot be returned after 48-72 hours of receiving delivery.
Products which have expired post purchase.

RETURN PROCESS

If your order is suitable for a return based on the conditions above, you can raise a request within 7 days from the date of delivery. Customers can contact us via our Customer Care +91 95120 11234 and email will be mandatory for return, email us at [email protected] . Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.

RETURN TIMELINE

Refunds for all eligible returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. Average time for refund after the return is verified by the returns team is 8 - 10 business days. Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Meril Diagnostics corporate office operates.

FOR CASH ON DELIVERY ORDERS

For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update following information to enable us to process a refund to your account.

The Bank Account Number
IFSC Code
Account Holder's Name
Bank Branch
Bank Name

Important: Refunds cannot be processed to third-party accounts. The name on original Invoice should match with the name of the bank account holder. If you have paid the bills using a third party account, refunds will be made to the same account. NEFT refunds will typically be initiated in 5 - 7 business days from our end and will be credited to your account in another 2 - 3 business days. Meril Endosurgery will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.

RESIDENCY

We accept Orders from and dispatch orders to addresses in selected locations in India. Serviceable pin code list is subjected to change from time to time.

SHIPPING

MEPL endeavours but does not guarantee to deliver the products to customers within 10 business days from the date of placing your order depending upon the shipping location. Factors such as delay in delivery through the courier partner, transporters' strike etc. may also affect delivery timelines. MEPL will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Products howsoever caused.
MEPL reserves the right to make delivery of the products order in partial shipments. If the Products are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole) as repudiated if MEPL fails to deliver any one or more of the instalments or if you have a claim in respect of any one or more of the instalments.