At Meril Endosurgery, we strive to ensure that your orders are delivered to your
satisfaction. However, in the rare event that your order is unsatisfactory, we are happy
to accept returns for orders, if:
Note: If you notice the package is damaged at the time of delivery, please do not
accept the order. If you could not check that the order is damaged at the time of
delivery, raise a return request within 48-72 hours of delivery by calling us at
+91 9512011234 and email us at [email protected]
Replacement for the damaged item (s) is subject to availability in stock.
In absence of a replacement, a refund will be issued as per the timelines
followed by Meril Endo Surgery.
If your order is suitable for a return based on the conditions above, you can raise a request within 7 days from the date of delivery. Customers can contact us via our Customer Care +91 95120 11234 and email will be mandatory for return, email us at [email protected] . Please note that all returns are reviewed for eligibility. All refunds are subject to the verification and review by our Returns team.
Refunds for all eligible returns are issued through the payment method used at the time of purchase, except for Cash on Delivery. Average time for refund after the return is verified by the returns team is 8 - 10 business days. Refund timelines depend on bank turnaround times and RBI guidelines. This may change from time to time. Business days shall mean the working days on which Meril Diagnostics corporate office operates.
For orders placed using Cash on Delivery as the payment method, refunds can be processed to your bank account via National Electronic Funds Transfer (NEFT). You will need to update following information to enable us to process a refund to your account.
Important: Refunds cannot be processed to third-party accounts. The name on original Invoice should match with the name of the bank account holder. If you have paid the bills using a third party account, refunds will be made to the same account. NEFT refunds will typically be initiated in 5 - 7 business days from our end and will be credited to your account in another 2 - 3 business days. Meril Endosurgery will not be liable for any delay caused in refunds due to delay by third party affiliates (including banks), in providing information by the customer, technical issues and other reasons beyond its control.
We accept Orders from and dispatch orders to addresses in selected locations in India. Serviceable pin code list is subjected to change from time to time.